Shipping policy

At COOLURE® we aim to deliver your order quickly and safely.

Processing Time

Orders are processed within 24h. Once your order has been shipped, you’ll receive a confirmation email containing your tracking information.

Estimated Delivery

Orders are normally delivered within 4–6 business days after dispatch. Delivery times may vary slightly due to carrier traffic, weekends, public holidays, weather conditions or other circumstances outside our control.

Tracking Your Order

Once your package is on its way, you can follow its progress using the tracking link included in your shipping confirmation email. Tracking information may take up to 48 hours to update.

Incorrect Shipping Information

Please check your delivery details carefully before completing your purchase. If you notice an error, contact us immediately. We cannot guarantee that an address can be changed after an order has been processed or shipped.

Delayed or Missing Orders

If your tracking information hasn’t updated for several days or your order hasn’t arrived within the expected timeframe, please contact our support team. We’ll investigate the shipment and help find a solution.

Damaged Packages

If your order arrives damaged, contact us as soon as possible with your order number and clear photographs of the package and product so we can assist you.

Questions about your delivery? Contact Noah at Noah@topclicks.nl